PRO VAPE STATION RETURN POLICY
- Pro Vape Station must be alerted within a 24 hour window from the delivery time, if anything is missing from the order, or if a product is defective. We can not accept any notifications over 24 hours.
- All non-working cartridges and batteries will be asked to be tested by the driver when the items are first delivered. To claim a free exchange for a non-working battery or a cartridge, the test has to be done during the first delivery. If a non-working item is confirmed in the test, a free exchange will occur immediately. Otherwise, the exchange will be done with the patient’s next order, or a delivery fee will be asked if the patient asks for an immediate exchange. The exchange items will be tested before the replacement takes place.
- All exchanges or returns must be returned with the item’s original packaging.
- Missing items will be sent out immediately when the patient is located within the area from our $40 to $60 free delivery zone. For patients located a greater distance, we will deliver the missing item at most in 24 hours.
